Company :: Privacy Policy

INFORMATION ABOUT DATA PROCESSING & DATA PROTECTION

Information sheet for Data Processing according to Article 13 and 14 of the EU General Data Protection Regulation.
We hereby inform you about the processing of your personal data and your data protection, also about your right and possible claims.

1. Who is responsible for data processing and whom to contact?

Responsible for data processing:

Thinstuff s.r.o
Bajkalská 5/C
831 04 Bratislava
Slovakia

Phone: +43 720 699 844
Fax: +43 2236 328311
Email: office@thinstuff.com

2. What kind of data is processed, how do we get it and what is it used for?

Disclaimer

All your personal data is processed in accordance with the European General Data Protection Regulation (GDPR) (Art. 6 § 1b GDPR).

Collection of personal data

We process and store personal data that you enter during your registration at the Thinstuff website (https://www.thinstuff.com/licensing/index.php?action=register) and also the data you enter after the registration in your Thinstuff account under “Edit account data” and more detailed in “Address book” and the data you transmit to us in your support requests.

The data includes:

  • Personal data (name, company, address, phone number, fax number, VAT number and email address)
  • Order data (for example for your orders in our web shop)
  • Data from the fulfillment of our contractual obligations (order confirmation, invoice, purchased Thinstuff license, coupon codes, sales records)
  • Advertising data (registration for our newsletter)
  • Documentation data (support and sales inquiries, software diagnostics files that are manually uploaded by you)

This data is used to fulfill our obligations to you. That means the processing of personal data for the execution of our contracts with you for sales purposes such as orders, invoices, assignment of licenses, and to provide support for issues you might have with any of our products.

If third-party providers are instructed with payment processing, their terms and conditions apply. Example: PayPal transactions are subject to the PayPal Privacy Policy, which can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-prev?locale.x=en_US

Documentation- and communication data such as sales and support emails and manually uploaded software diagnostic files (see TSRP below) is used for support purposes and stored to ensure a smooth and coherent process for any follow-up requests and matters.

Collection of access data

Thinstuff s.r.o. collects data when accessing our website. This data includes the name of the accessed website, file, date and time of your request. Furthermore, we collect your browser type, operating system, ip address and your requesting provider.

This data is used for logging and for statistical usage without clear assignment to your person or the user, which means that no user profiles will be created based on this data.

This data is used solely for the purpose of operating, maintaining and optimizing the online presence and adjusting our product portfolio.

However, we reserve the right to analyse this data in more detail if there is a concrete suspicion of illegal actions.

Cookies

Thinstuff s.r.o. uses cookies on its website.

Cookies are small pieces of data that are sent from your browser when you access our web site. They do not necessarily identify you but may contain a unique identifier.

We use cookies to remember stateful information and make our site easier to use.

Your browser may be configured to block all cookies. Previously set cookies can be deleted at any time. Refer to your browser’s manual on how to block or delete cookies.

Please note that our site might not work properly if you block all cookies.

Cookies from Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

Google Analytics uses “cookies”, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Our website anonymizes IP addresses, your IP address will be truncated (anonymized) by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:http://tools.google.com/dlpage/gaoptout

Detailed information about cookies and the stored content can be found here:

https://www.thinstuff.com/company/cookies

Thinstuff Support Request Package (TSRP)

For support purposes you can manually upload a software diagnostics file, called TSRP.

We use this file to obtain configuration information about our products, to reproduce issues and to provide our customers fast and effective support in case of errors.

Basically, a TSRP file is a standard ZIP file containing following information:

  • Contact data such as email, name and company name (optional)
  • IP address from where the diagnostics file was uploaded
  • Description of the issue
  • Configuration information of the respective Thinstuff product
  • Versions of operating system files required for the function of the respective Thinstuff product
  • Event log information
  • Information about the computer system such as hostname, operating system version, registry keys which are relevant for the respective Thinstuff product

These diagnostic files are used for support purposes and to fix bugs in the respective software.

3. Who receives my data?

Within Thinstuff s.r.o., only those employees have access to your data who need it for the fulfillment of our obligations to you.

Your personal data on invoices, bank statements or other payment reports is transmitted to commissioned processors for accounting purposes. We might also forward this data to payment providers if there are any issues or complaints with a payment or if our compliance with the associated duty must be proven.

Your email address and name may be passed to sales partners (Thinstuff distributors, resellers) as far as these are required to perform our contractual services. The distribution partners are obligated to treat your data confidentiality and to process it only within the scope of the service provision.

We might also forward your data for other reasons if it is necessary to fulfill our contractual obligations to you, e.g. to a carrier for shipping test equipment or delivery of postal items.

Additionally, a data forwarding takes place to protect special interests in the following cases:

  • Data must be transmitted to responsible authorities resp. prosecution authorities if there is a legitimate reason and a recognition of a court decision.
  • In context of legal proceedings (e.g reminders) we are allowed to share your data with authorized third parties.

We will never sell or forward your personal data to third parties for advertising purposes or for the purpose of creating users profiles.

4. How long will my data be stored?

Since most Thinstuff software licenses are perpetual licenses (without expiration), your personal data will be saved infinitely, resp. during the whole period of our business relationship. Your communications data (support requests) will be saved infinitely for documentation purposes.

5. What privacy rights and obligations do I have?

You have the right to get free information at any time about your stored personal information from Thinstuff s.r.o.

The deletion of this data must also be granted, as far as it does not conflict with a statutory retention period. (e.g. storage of invoices for tax authorities)

Likewise, you have to right to correct your personal information, you are even obligated to keep this information up-to-date and to provide it within our business relationship, especially if it’s required by law. (For example, a valid VAT number for invoicing without VAT in the European Union).

You can revoke this agreement without giving reasons.
Revocation of your given consent has to be send to us by mail, e-mail or via fax to the contact data at the beginning of this document.

It is also your responsibility to keep the password for your Thinstuff account secure and to protect it from unauthorized access. In addition, we recommend a password length of 8 characters minimum consisting of the combination of uppercase and lowercase letters, as well as numbers and special characters, in random order.

Thinstuff s.r.o. commits itself to keep the access data safe and secure against unwanted access.

Thinstuff s.r.o. hereby ensures that the regulations and data protection laws are observed and the theft, manipulation, loss or destruction of personal data by unauthorized persons is prevented.

Complaints can also be sent to the respective data protection authority.

6. Adaptation of this information

Thinstuff s.r.o. reserves the right to change this privacy policy and to adapt it to changes in legal situations, or if our services are changing.

The current version of the privacy information can be found on our homepage:

https://www.thinstuff.com/company/privacy

Date of creation: May 2018

 
Home Imprint Privacy Policy Cookies & Tracking Terms & Conditions License Tool
Copyright © 2005-2018 Thinstuff s.r.o.